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FAQs

What shipping carrier do you use?

If you’re in the lower 48, we use UPS SurePost - UPS picks up the package and takes it to your local post office where it is then handed off to USPS who takes care of the last mile of delivery. If you’re in AK, HI or outside the U.S. your order will

When will my order ship?

We pack orders every Monday/Thursday and those will ship every Tuesday/Friday, respectively. We’re only human and are a tiny team that wears many hats! The exception is when we have a product launch or big sale – we strive to get packing immediately

What's your return policy/how do I start a return?

You can view our Return Policy here - to initiate a return, click here.

When can I expect a refund?

Please allow up to 10 days after receipt of your return for a refund to be issued. If you have not received a refund after 10 days, refer to our Return Policy as your return may have been rejected. As noted, we do not send out courtesy emails in the

What size am I?

Our sizing varies slightly by product, but we've put in a ton of effort to make sure that each product description has a size chart and, in many cases a link to sizing video. You can always reach out to our team for extra assistance ([email protected]

What I want is sold out - when will you be restocking?

In order to answer that, we gotta backtrack a bit. We release products on a monthly basis, and often our launches sell out within hours. We're doing our best to get on top of inventory as we grow, but this phenomenon continues to happen which we both

Where is Youer located?

We’re based out of Missoula, Montana where we do all of our product development and fulfillment in-house!. You can find us at:. 5730 Expressway. Suite E. Missoula, MT 59808

Do you ship to other countries?

We sure do! We ship all over the globe, and your shipping rate will be calculated at checkout. We DO NOT offer international returns at this time.

Can I come shop in person?

While we don’t have a formal retail setting, you’re welcome to come visit us at our warehouse in Missoula! We have a small showroom featuring pieces from our current season. We're located at:. 5730 Expressway. Suite E. Missoula, MT 59808. Hours:. Mon

Do you offer local pick-up?

We do! If you're in the Missoula area, you can select 'Local Pick-Up' at checkout.  Please allow 2-4 business days for these orders to be prepared - we're not in the warehouse on weekends or holidays. We're located at:. 5730 Expressway. Suite E. Miss

How do I become a Youer retailer?

If you're interested in becoming one of our retailers, send us an email ([email protected]) so we can send over some deets. We also offer a small sampling of current season products on Faire with low order minimums if you'd like to test out Youer in

How do I wash my new Youer garment?

We include washing instructions on all of our clothing, but here's what we recommend:. Machine wash cold, air dry when you can, tumble dry when you can't. Air drying will increase the longevity of your garment and we especially recommend air drying a

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